SEN-Friendly Home Improvement Support
At D&P Glass Solutions, we believe every customer deserves a comfortable, stress-free experience — especially those with Special Educational Needs, sensory needs, ADHD, anxiety, or additional communication requirements.
We offer a dedicated SEN Support Package to help families and individuals prepare for home visits, surveys, and installations in a calm and predictable way.
🧩 What Our SEN Package Includes🧩
Visual Picture Cards
Clear, step-by-step picture cards showing:
- Who will be visiting
- The tools we use
- What will happen during each part of the job
- Picture of fitters and their van.
These visuals reduce uncertainty and help children and adults understand the process.
Sound Recordings
Short audio clips to introduce:
- The sounds of tools (drill, sealant gun, frame removal)
- What to expect during installation
These help prepare anyone with sensory sensitivities before we arrive.
No-Judgement Communication
We work at your pace, with:
- Clear and simple explanations
- No pressure
- The option to pause the job if someone becomes overwhelmed
Our team is patient, respectful, and understanding.
How We Support You Step-by-Step
- Initial Call or Message — You tell us who needs support and how we can adjust.
- Send Materials — We provide picture cards and audio guides before the visit.
- Flexible Appointments — Choose quiet times of the day or reduced-noise options.
- Calm Installation — Our team checks in regularly and avoids surprises.
💙 Who Benefits From Our SEN Package
- Autistic children and adults
- People with ADHD or anxiety
- Individuals with sensory processing needs
- Families who prefer structured, visual explanations
- Carers supporting vulnerable adults
